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Reshaping Retail: 3 Ways to Engage as Human Beings, Not Transactions

Reshaping Retail: 3 Ways to Engage as Human Beings, Not Transactions

What can you learn from a traditionally, bottom-line oriented 55-year old department store retailer about empathy and evolution? Quite a lot! We sat down with Kohl’s Customer Insights Strategist (and Empathy Champion), Sarah Daniels to discuss the role of empathy and how the retail giant utilizes empathy in their workplace.