Chapter 4: I Like You as a Brand, But Can I Trust You? [White paper]


Welcome to our scary, risky, evolutionary need to connect.


In the months since the 2020 pandemic hit – a social evolution has occurred. The ways in which we interact and communicate with one another have taken on new forms. Backyard barbecues and surprise birthday parties have quickly morphed into a new normal of group video calls and car parades.

Continuing the stories from our ongoing, multi-generational, cross-geographical, nationally-representative quantitative and qualitative research study  Navigating to a New Normal – our “fourth chapter” white paper reveals society’s current journey to reconnect with others.

For some, it’s a no-brainer. For others, it’s a stressful decision that leads to a rationalization of their actions and/or deep regret.


This authoritative FREE guide provides:

  • Strategic thought starters for your business to re-activate your innovation engines


  • First-hand stories that capture the emotions driving decisions during this pandemic

  • Quantitative data comparing consumer’s past and present risk tolerance for gathering

N2NN Chapter 4 Cover

Navigating to a New Normal

Chapter 4: Our Scary, Risky, Evolutionary Need to Connect

Rob Volpe, CEO/Chairman/Founder

Under Volpe’s guidance, Ignite 360 has gained a reputation as a best-in-class consultancy within the marketing insights community due in part to a relentless focus on empathy-building practices to help business teams gain new and deeper levels of customer understanding. 

Rob Volpe expands this work in empathy awareness and skill building through speaking and training engagements via his new company, Empathy Activist.

Rob lives in San Francisco with his husband and 3 cats.

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Chapter 5: Black Lives Matter – How to Listen Without Judgement

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Chapter 3: Now, Next, Future… Navigating Your Business to a New Normal [Pre-recorded Webinar]